Excellent or even good service is no longer what the average South African expects, because for the longest time we don’t even generally know what that looks like. So when someone does their job, and does it well we are surprised, delighted and feel moved to do something about it. This morning, as I trawled Facebook, I came across this post. Well done to Ntimeng Shabalala, you do your organisation proud and the area you serve, Edenvale is happy to have you as an excellent service provider at Standard Bank. We need more like you Ntimeng. Well done to Raksha Misthry for letting everyone know.